RETURNS
COVID-19 DELIVERY DELAY INFORMATION
Due to the increased demand on our delivery partner Royal Mail, we are currently experiencing delays in deliveries of up to 7 days. We are working with them to improve this and will update as soon as this changes.
DELIVERY COST
UK - (£1.99 delivery cost)
EU - (4.99 delivery cost)
USA & CANADA - (£4.99 delivery cost)
REST OF WORLD - (£4.99 delivery cost)
RETURNS INFO
We value everyone of our customers and we want to make things simple and easy for you, even to return your products.
IF THERE IS A FAULT OR ISSUE
Please contact us on info@sos-haircare.com and we will resolve and send you new product right away. if you would prefer to speak to someone on the phone, please call us on +44 (0) 3301330260
IF YOU'VE CHANGED YOUR MIND
No worries - you’re entitled to return the unopened product to us within 14 days of receipt. Please contact us on
info@sos-haircare.com and we’ll let you know how to return.
IF YOU DON'T LIKE THE FLAVOUR
We’re here to help. Contact us at info@sos-haircare.com and we’ll try to help you.
DON'T WANT TO CARRY ON WITH YOUR PLAN
We know life happens, something may have come up which makes you want to stop with the plan. We recommend following the course, running a 3 - 6 month course to get the full benefits of SOS Hair Care. If this is no longer possible contact us at info@sos-haircare.com and we’ll try to help you out!
DELIVERY INFO
UK ORDERS
All subscription, 1 month and 7 day orders are shipped by Royal Mail using a 24 hour letter box service. If you order multiple products we use UK Mail for these larger orders. This normally takes 1-3 working days. Any orders received on Friday after 3pm will be dispatched the following Monday morning. Any orders due for delivery on a bank holiday will be delivered on the next working day following the bank holiday. If an order is placed on a bank holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.
INTERNATIONAL ORDERS
Shipping costs will be calculated at checkout.
If the shipping cost states unavailable please email info@sos-haircare.com for more info on shipping the product. SOS Hair Care products are available on Amazon Prime on the respective Amazon EU marketplaces. SOS Hair Care products can also be purchased in certain retailers and salons in different countries, for a list of retailers in your area, please email info@sos-haircare.com